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Details
| Material Type: | Internet resource |
|---|---|
| Document Type: | Book, Internet Resource |
| All Authors / Contributors: |
Suzanne D Sparks |
| ISBN: | 0070718679 9780070718678 |
| OCLC Number: | 39849434 |
| Notes: | Includes index. |
| Description: | xiii, 187 p. : ill. ; 23 cm. |
| Series Title: | A Briefcase book |
| Responsibility: | Suzanne D. Sparks. |
| More information: | Publisher description Table of contents |
Abstract:
Designed to provide maximum impact to your everyday work performance, this intense short-course in persuasive writing contains examples of letters, memos, and e-mail written to grab your readers' attention and make them act; shows how to put more force into your writing through use of visuals, white space, and headings; and gives detailed instructions for handling difficult situations, including breaking bad news, handling angry customers, and using persuasion effectively.
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