RT Book, Whole DB /z-wcorg/ DS http://worldcat.org ID 39849434 LA English T1 The manager's guide to business writing A1 Sparks, Suzanne D. PB McGraw Hill PP New York YR 1999 SN 0070718679 9780070718678 T3 A Briefcase book AB Designed to provide maximum impact to your everyday work performance, this intense short-course in persuasive writing contains examples of letters, memos, and e-mail written to grab your readers' attention and make them act; shows how to put more force into your writing through use of visuals, white space, and headings; and gives detailed instructions for handling difficult situations, including breaking bad news, handling angry customers, and using persuasion effectively.