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Observing the user experience : a practitioner's guide to user research
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Observing the user experience : a practitioner's guide to user research

Author: Mike Kuniavsky
Publisher: San Francisco, CA : Morgan Kaufmann Publishers, ©2003.
Series: Morgan Kaufmann series in interactive technologies
Edition/Format: Book : EnglishView all editions and formats

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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Mike Kuniavsky
ISBN: 1558609237 9781558609235
OCLC Number: 52180723
Description: xvi, 560 p. : ill. ; 24 cm.
Contents: Typhoon : a fable -- Do a usability test now! -- Balancing needs through iterative development -- The user experience -- The research plan -- Universal tools : recruiting and interviewing -- User profiles -- Contextual inquiry, task analysis, card sorting -- Focus groups -- Usability tests -- Surveys -- Ongoing relationships -- Log files and customer support -- Competitive research -- Others' hard work : published information and consultants -- Emerging techniques -- Reports and presentations -- Creating a user-centered corporate culture.
Series Title: Morgan Kaufmann series in interactive technologies
Responsibility: Mike Kuniavsky.
More information: Publisher description | Table of contents
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