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Observing the user experience : a practitioner's guide to user research

Observing the user experience : a practitioner's guide to user research

by Mike Kuniavsky

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Type: Book; English
Publisher:San Francisco, CA : Morgan Kaufmann Publishers, ©2003.
Editions: 8 Editions
ISBN:1558609237 9781558609235
OCLC:52180723
Related Subjects: Human-computer interaction. | User interfaces (Computer systems) | Interaction homme-machine (Informatique) | More Subjects ...
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About the Author(s)

Mike Kuniavsky

Item Details

  • Material Type: Internet resource
  • Document Type: Book, Internet Resource
  • Description: xvi, 560 p. : ill. ; 24 cm.
  • Contents: Typhoon : a fable -- Do a usability test now! -- Balancing needs through iterative development -- The user experience -- The research plan -- Universal tools : recruiting and interviewing -- User profiles -- Contextual inquiry, task analysis, card sorting -- Focus groups -- Usability tests -- Surveys -- Ongoing relationships -- Log files and customer support -- Competitive research -- Others' hard work : published information and consultants -- Emerging techniques -- Reports and presentations -- Creating a user-centered corporate culture.
  • Series Title: Morgan Kaufmann series in interactive technologies
  • Responsibility: Mike Kuniavsky.