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Document Type: Book, Computer File, Internet Resource
Description: v, 263 p. ; 26 cm. + 1 CD-ROM (4 3/4 in.)
Contents: Basics of business communication and protocal -- Introduction -- Business letter style -- Business letter basics -- Fax basics -- Memo basics -- Email basics -- Letters for startup -- Letters seeking information for a business plan -- Letters seeking information for a marketing plan -- Letters seeking financing -- Letters for operation -- Sales letters -- Customer service letters -- B-to-B purchasing letters -- Personnel letters -- Public relations letters and press releases -- Letters to government and regulatory agencies -- Social protocol -- International letters -- Appendix: Proofreading practice.
Responsibility: by Cheryl Kimball, with Joni van Gelder.
Book : CD for computer 
Computer File; English
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